Frequently Asked Questions (FAQ)

Frequently Asked Questions

🚚 How long does shipping take?

We aim to dispatch all orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days after dispatch. You'll receive a confirmation email with tracking details once your order is on its way.

↩️ What is your return policy?

We offer a 30-day return policy. If you're not completely happy with your purchase, please contact us within 30 days of receiving your order. Items must be unused and in their original packaging. To start a return, email us at our contact page and we'll guide you through the process.

🌍 Do you offer international shipping?

At this time, we only ship within the United Kingdom. We do not offer international shipping. We hope to expand in the future — stay tuned!

📦 How will I know when my order has been dispatched?

You'll receive an email notification with your tracking number as soon as your order has been dispatched. Please check your spam/junk folder if you don't see it in your inbox.

🧸 Are your toys safe for children?

Absolutely! All of our sensory toys are carefully selected to meet UK safety standards. They are non-toxic, child-friendly, and suitable for children with a range of developmental needs. Always check the recommended age on each product listing.

💳 What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

📬 I haven't received my order — what should I do?

If your order hasn't arrived within the expected timeframe, please first check your tracking information. If you're still having issues, don't hesitate to get in touch via our contact page and we'll do our best to help.

🎁 Can I use a discount code?

Yes! Enter your discount code at checkout in the "Discount code" field. New to MySensoryToys? Subscribe to our newsletter to receive 10% off your first order with code WELCOME10.